In order to ensure your shopping experience, movescool always takes customer satisfaction as our top priority. We have a dedicated quality control and quality assurance team that will check every item in your order before shipping. However, you do need to check the size carefully and accurately before buying. Please refer to the size chart on the product page. To save you from worrying about product quality and problems, we provide a comprehensive 30-day return warranty. If you encounter any problems after receiving the product, please send an email to our customer service: service@movescool.store. Defective items will be refunded within 30 days after shipment. These defects include but are not limited to stains, or cracks.
1. Our return policy
To ensure a quick and smooth warranty process, please contact us before returning the product.
Please tell us your order number, describe the problem with the product, and try to provide pictures that can show the problem.
We will receive your email in the customer service inbox, and we will reply you within 24 hours.
Please do not return your product directly to the address on the package you received. Our customer service will provide you with the address! When our customer service center accepts a return or exchange, the return or exchange is valid.
After receiving all relevant information and confirming, we can allow returns and exchanges. The customer is responsible for refunding the freight. The returned product should be in the same condition as it was sent, must not be worn or washed, and should be labeled.
Notice:
(1). If the product/size delivered by our company is wrong, we will allow it to be returned to our warehouse for refund or exchange. After receiving the goods, we will refund the product and its freight in full, or resend the replacement product at our expense.
(2). If the size or product ordered by the customer is wrong, we can also return the product. In this case, the customer will be responsible for the transportation costs to and from our warehouse. If the customer chooses to refund, we will refund the full amount.
(3). Some products may have certain differences due to different light, shooting angles, and different displays. Please refer to the final product. If the goods are returned due to this situation, the round-trip freight will be borne by the customer.
(4). We do not accept returns or exchanges for bulk sales or clearance products.
2. Our refund policy
After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or deny the refund.
If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days (usually within three working days).
If you have not received the refund, please check your bank account again.
Then contact your credit card company, it may take some time to officially refund.
Next, please contact your bank. Refund posting usually takes some processing time.
If you have completed all these operations but still haven’t received a refund, please contact us at service@movescool.store
Notice:
If it is not a product quality problem (these defects include but are not limited to stains, or cracks), you need to bear the cost of returning the product.
Compensation time range:
For returned items or items that need to be exchanged, we will process the solution within 1-3 working days after receiving your item.
After this time, the refund time is as follows:
Paypal account refund: up to 48 hours
Credit card refund: between 48-36 hours
Please contact our support center for more help. We will do our best to help you and respond to all emails within 24 hours.
Notice:
If you have any questions, please feel free to contact us, we will solve it for you as soon as possible
Company information：Kunming Chaoxian International Trading Co., Ltd.
Phone number : +86 189 5010 1272
Email : service@movescool.com
Company Address: L, No. 555, Heilinpu Street, Haiyuan Community, Wuhua District, Kunming City, Yunnan Province, China
