Movescool.store mainly ships to the United States. We hire major and trusted international carriers to provide services to ensure that your parcels reach their destination quickly and safely

 

The logistics staff of movescool store will provide the services you need for the logistics of your order.If you have any questions, you can contact us at any time, and we will have dedicated customer service staff to answer your questions. Our customer service mailbox: service@movescool.store

After you purchase our products, your order will be sent to your order address through the following process:
1. Notification of successful purchase
After you purchase the product in our store and confirm the payment, we will send you an email to notify you of the successful purchase.

2. Processing the order
After our staff sees the order information of your purchase, they will process your order information and prepare the goods for you. After the order information is processed, the products you have purchased will be delivered to your order address by the logistics company. It usually takes 1-3 working days for us to process your order. However, please note that the processing time will also be affected by the inventory status of individual products, national legal holidays, etc. We apologize for any inconvenience caused by these delays and thank you for your patience.

3. Delivery

The coofiy system will automatically match the best distribution logistics according to factors such as the sales platform, product size and weight. If the street address of the order contains "PO Box", the system will review and judge based on the delivery logistics you choose. If the corresponding logistics method cannot be delivered to an address containing "PO Box", the system will determine that the order is an abnormal order, and the customer service staff will notify you to modify the address or cancel the order.
Note: During the peak season, orders from warehouses in the United States surge. The above logistics time limit is for reference only, and the actual delivery time of the warehouse shall prevail.
US standard shipping time: 7-15 working days

Delivery time = order processing time + shipping time, it take 8-18 business days.

4. Freight

We will charge according to your order amount:

5.Note for taxes:
For all countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). 

6.Track order status
Order status can be tracked by itself. After your order leaves our warehouse, we will send you an email to inform you that your package has been shipped with the tracking number of the order. You can see the update within 72 hours of receiving the email. Please check your order on the official website, because it takes time for the logistics provider to update the information. If there is no update, you can send us an email to check the details.

7.Order cut-off time

The order cut-off time will be 11:00 PM China Standard Time (Shanghai)

If you have any queries, Please contact with phone, email. We will reply soon.